The only difference between you and your competitors is the level of customer service satisfaction you offer. The path to excellent customer satisfaction begins with a genuine commitment to create and maintain a service-oriented attitude. The customer service tips and habits I’m going to share are basic, but don’t let that fool you. If they …
WOW! CUSTOMER SERVICE
Define & Deliver Your Unique Service Style
This enlightening customer service training program helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer, and it offers useful ways to establish a successful relationship.
The program focus is on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem solving and recognition strategies.
• Understand how poor service destroys and how superior service creates.
• Practice the 5 customer service skills that most companies neglect.
• Understand, define and improve each process in your cycle of service.
• Define proactive strategies that create a powerful company culture.
• Establish rebound strategies to recover dissatisfied or difficult customers.
• Cultivate a service attitude within your yourself and your company.
• Develop an action plan that allows you to deliver WOW! Customer Service.
Watch Jeffrey in Action. What Participants Say…
Customer Service Workbook
Elevate Your Customer Service Audiobook
Listen to Elevate Your Customer Service Audiobook:
Jeffrey was hired twice by our firm and both times did above and beyond our expectations. He was professional, personable and enthusiastic. I would highly recommend Jeffrey Benjamin.
- Marti Barajas, Director Franchise Operations, Pacific Auction Exchange
Jeffery is a phenomenal and dynamic speaker stimulating though process and group involvement during workshops. He is clear, consice, and truly inspiring to those who attend his classes/workshops.
- Megan Kiley, Community Relations, Kiley Ranch Communities