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5 Customer Service Tips

The only difference between you and your competitors is the level of customer service satisfaction you offer. The path to excellent customer satisfaction begins with a genuine commitment to create and maintain a service-oriented attitude. The customer service tips and habits I’m going to share are basic, but don’t let that fool you. If they …

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Habits to Improve Public Speaking

21 Habits to Improve Public Speaking

If you are terrified of speaking publicly, you are not alone. “Glossophobia, or a fear of public speaking, is a widespread phobia and one that is believed to affect up to 75% of the population.” –Psycom (3rd largest site in the US- focuses exclusively on mental health.) Most people would rather jump through rings of …

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8 Coaching Tips

May I coach you? Chris Carmichael coached Lance Armstrong to the Yellow Jersey. Chuck Silvers coached Steven Spielberg to box office blockbusters. Bob Greene coached Oprah Winphrey to shed pounds of fat. Edward Deming coached Japan to international business stardom. One striking denominator of highly successful people is that they employ the use of a …

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16 Ways to Promote Diversity

Destruction has occurred throughout history when attempting to constrict diversity. Conversely, magnificent innovations have been discovered through the differences we share. Diversity is a variety of anything. A diverse population will have different personalities, abilities, cultures, age groups, sexual preferences, religions, races and beliefs of thought, to name a few. Your personal and professional success …

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