Head Start

Head Start works with Jeffrey Benjamin to facilitate customer service training in Reno. The program focus is on practicing the 6 Breakthrough Customer Service Imperatives. Employees work in teams to collaborate how to best implement a customer service plan for the parents they serve. Handling and managing conflict as well as de-escalation strategies are reviewed and examined during the hands-on training. Ways to promote a positive experience with parents is the focus of the training program.

Over 100 teachers and teacher assistants participated in improving skills to serve both internal and external customers. Breakthrough Training offers interactive corporate training programs to companies in team building, effective communication, leadership training and customer service. 

Breakthrough Training has been working with Head Start for over 17 years. Meet the facilitator Jeff Benjamin of Breakthrough Training

Breakthrough Training offers leadership for managers and supervisors.

Breakthrough also provides a 2 Day Leadership course in Reno available to the general public that allows companies to send key staff members for employee development.