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Customer Service Training Program

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Program Overview

Define & Deliver Your Unique Service Style

This enlightening customer service training program helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer, and it offers useful ways to establish a successful relationship.

The program focus is on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem solving and recognition strategies.

Module Expectations:
  • Understand how poor service destroys and how superior service creates.
  • Practice the 6 customer service skills that most companies neglect.
  • Understand, define and improve each process in your cycle of service.
  • Define proactive strategies that create a powerful company culture.
  • Establish rebound strategies to recover dissatisfied or difficult customers.
  • Cultivate a service attitude within your yourself and your company.
  • Develop an action plan that allows you to deliver WOW! Customer Service.
Materials Included
Breakthrough Pen
Program Availability
This program is open to private groups with 10 participants or more for a half-day, full-day, or multiple days. For individuals, or groups with 9 or less participants, check out our Public Team Building Workshops or Leadership Programs open to the public.

SECRET SHOPPER also available as an additional option to the customer service training program.

Let's Get Started:
Call 1 (866) 315-8326 or Send Us an Email to book your next training!
Video Gallery
QM Resorts Customer Service Training Reviews
Boys and Girls Club of Truckee Meadows Customer Service Training Reviews

You can also watch our videos on If your company blocks videos from your computer, check out our videos on your smartphone, tablet, or home computer.

What Participants Say
Jeff gets everyone involved. It really helped me in the business I am in with relating to other people.
Jason Madole
Commercial Fleet Sales / Reno Buick GMC
Jeffery is a phenomenal and dynamic speaker stimulating though process and group involvement during workshops. He is clear, consice, and truly inspiring to those who attend his classes/workshops.
Megan Kiley
Photographer / iley Photography
We had our 2nd training with Breakthrough Training. It was fabulous and I am really excited for the 60 people here today learning about customer service skills and the importance of communication and listening.
Mallory Haug
Accounting Manager / Fortune Schools
I was hesitant to really open my mind and let him in to share his wisdom. I was wrong!!! I felt Jeffrey knew exactly what I was feeling and how I was feeling. He gave me some tools to help me think differently about myself and the direction I was heading. Using his self imaging technique and really breaking down my goals for myself helped me see a different future. If you are thinking of using Jeffrey, I high recommend you do.
Tom Taylor
Co-Owner / Taylor Medical Billing
Once I got immersed in the course I figured out it wasn’t about myself, it was about the team and the people around me.
Jason Fritz
Project Manager / Granite Construction
Jeffrey provides great training and consulting. He is especially great at taking your specific work place issues and customizing a training that addresses it no matter what size your department is. He is also flexible and creative and will find a solution to meet your needs.
Angela Covington
Manager / TriNet Total Human Resources
We have used Breakthrough Training a number of times in our company for managers and real estate agents as an opportunity to enhance collaboration and teamwork.
Craig King
The skills I learned aided in strengthening my department from the inside out, enhanced my overall communication and directly resulted in increased performance from my team.
DeAndrea Ceccarelli
Manager / Community Services Agence
Jeffrey was hired twice by our firm and both times did above and beyond our expectations. He was professional, personable and enthusiastic. I would highly recommend Jeffrey Benjamin.
Marti Barajas
Director Franchise Operations / Pacific Auction Exchange
This is such a great resource that my company has used! This leadership training program is the complete opposite of boring slide show meetings where you can just sit and check out until the end of the session. This course pushes you to do things outside your comfort zone. Jeff uses challenging activities and open floor discussion which helps you not only learn about yourself, but also learn about the people you work closely with.
Melissa Daniels
Supervisor / Squaw Valley
I really appreciated bringing everyone together and exchanging ideas so we can provided the best customer service experience for our clients and guests.
Sherilyn Nemendez
Operations Manager / QM Resorts
We developed positive relationships and how to communicate with one another and to create a spirit of collaboration. Through his exercises I really believe we are closer as a team. I highly recommend Breakthrough!
Lisa Strong
HR Director / Fortune Schools
His techniques were brilliant in helping me make the leap from understanding to integration into my life!
Kim Ciesynski
Owner / Spaces Design & Planning
Jeff has worked with my staff at various companies and is tremendously successful at aligning interests, providing motivation to achivement of goals and working to make teams more productive overall. I would recommend Jeff without hesitation!
Tom de Jong
Vice President / Colliers International
During the time I worked with Jeffrey, he has given me new skills and tools that has and will continue to help me tremendously in my career.
Michelle Decker
Broker Development / Connect for Colorado
I learned the importance of getting to understand the people I interact with and understand where they are coming from and what motivates them.
Cory Hurrle
Senior Accountant / Forbush & Associates
We've used Breakthrough for 10 years in my real estate company with our top agents, managers and our staff with an emphasis on team building. He has provided customer service at our Sales Rally's. We love his message and his energy.
Darrell Plummer
President / Sierra Nevada Properties
Jeffrey's training of my group was some of the best training I have ever used. My staff actually looks forward to the time we spend with Jeffrey Benjamin. I have seen my team work closer together after every session.
Norm Pytel
Area Sales Manager / Charter Media
Jeff did a great job with our program. It was very concise, to the point and drew the best out of everyone. Everyone was involved, everybody learned. We couldn't have asked for more in this time period and value Jeff brought to our meeting.
Thomas Miller
Director of Sales / Applied Staffing Solutions
Jeffrey exudes passion in everything he does. Whether it's coaching a company toward strategic planning initiatives, hosting business networking receptions, conducting interviews, or facilitating leadership programs.
Pete Parker
Managing Partner / NPCatalyst
This is the third time our organization has brought Jeff in for training. Every experience is unique and our staff is entertained and engaged by his workshops. We learn valuable communication techniques that we can apply at work and in our personal lives as well. A+
Bonnie Bensen
CFO / Fortune Schools
Jeffrey is a fired up motivator that lives what he preaches. He is focused and yet retains the ability to be real and in-the-moment. He applies life's lesson through examples and passion.
Paul Kiser
CEO / 20/20 Enterprises
The training really helped me know how to deal with everybody I interact with on a daily basis and how to talk to them. It as been extraordinarily valuable.
Colleen DeLong
Education Alliance
Breakthrough Training helps light the fire, passion, excitement of our staff to work as a team. Jeffrey Benjamin has worked with our employees for over the last year to achieve our goals of serving our customers.
Rick Stevens
Director of Operations / Boys & Girls Club of Truckee Meadows
I’ve utilized Jeff in different enterprises to help develop high performance teams responsible for growing business. In each instance, Jeff did a great job tailoring a program to the team dynamics and the overall objectives of both the organization and the participants. At the end of each program, our teams came away with a stronger bond, a better understanding of their colleagues and an overall stronger desire to work as a team.
Graham Leonard
VP of Sales / POLARGY
Let's Get Started:
Call 1 (866) 315-8326 or Send Us an Email to book your next training!