Jeffrey Benjamin facilitates a series of customer service training for call center One Contact in Reno, Nevada. One Contact has over 125 call center representatives in Reno that provide inbound customer communications. The Breakthrough Training program focused on improving customer relations, promoting positive communication, practicing active listening skills, how to guide and control inbound service
Breakthrough Training facilitated goal-setting training for The Laughton Company in Reno, Nevada. The program focused on setting goals and providing a system for self-motivation. Employees set goals in every area of life including development goals, health goals, business goals, relationship goals, and recreational goals.
QM Resorts completed a 16-hour program on leadership for managers and supervisors in Reno, Nevada. The program featured practices on building and strengthening teamwork and improving department communications. During the program, team-building activities were utilized to accentuate the importance of achieving company goals through team commitment and personal responsibility. QM Resorts has over 200 employees
The city of Carson City hired Breakthrough to provide customer service training through effective communication skills. Over 95 employees from public works, treasury office, fire department, library, and several other departments attended a half-day training program geared to improve the customer experience. The focus was given to how to promote positive communication when interacting with
Jeffrey Benjamin was contacted by Northern Nevada Human Resources Association to speak at their annual holiday luncheon. Human resource professionals engaged in a team building and communication activity to demonstrate the power of Jeffrey’s 9 Steps of Achievement to achieve organizational goals. All attendees received a copy of Jeffrey’s book Real Life Habits for Success:
Greater Nevada Mortgage Call Center worked with Jeffrey Benjamin of Breakthrough on customer service training for call centers and ways to build team support with customers and coworkers. Employees engaged in an interactive half-day training session in Carson City, Nevada.
Associated General Contractors education module during the annual AGC leadership program, led by Breakthrough Training, learned about the facets of the Washoe County School system and Academy for Career Education (ACE) Charter School. ACE is a charter high school focused on hands-on learning studying construction, engineering, architecture, CADD and diesel equipment.
Breakthrough Training recently completed a 2-day leadership program open to the general public. The emphasis during the program was developing personal leadership skills through developing greater confidence and setting and achieving goals. Participants also worked on ways to build a team and communicate effectively through various team-building and communication activities to reinforce the content of
Wells Fargo Home Mortgage worked with Breakthrough on sales training in Reno. Home loan consultants developed sales dialogues and best practices for prospecting, qualifying, closing sales, and increasing loan volume goals. Participants engaged in role-playing, and practiced delivering a mini sales presentation to coworkers and receiving peer feedback.
Ernst & Young of San Francisco worked with Breakthrough Training on a team-building retreat in Lake Tahoe. Participants engaged in several team-building activities at the Diamond Peak Ski Lodge. Team collaboration with co-workers and customer interaction were the primary focus. Participants practiced the content shared during the retreat and walked away with a list of
Over 150 business professional to mix and mingle while facilitating business connections in the Reno area. The Breakthrough Network 5th Annual Tequila Tasting was held at Cantina Los Tres Hombres in Sparks, Nevada. You can learn more about upcoming business mixers at Breakthrough Business Mixers in the Reno area.
Associated General Contractors leadership program in Reno, Nevada has worked with Breakthrough for 9 years. During the second module of the program, participants learned the impact of having defined goals in each area of life. And, how to effectively set and achieve goals. A major focus of the program is spending, writing out goals, and