Breakthrough worked with Sacramento charter school Fortune Education to provide serving customer service training through effective communication skills. Communication and team-building activities were used to reinforce content shared during the interactive training program. The customer service plan that was created in a previous training seminar with Breakthrough was reviewed and discussed among existing employees and new hires. The process for handling tough conversations with customers was also presented and role-playing was conducted to practice how to build strong relationships with customers.
The expectation is that 100% of Fortune School in Sacramento will attend and graduate from a four-year university. Students enter their kindergarten class through a door marked with the year they will graduate, not from high school, but rather from a four-year university.
Other Fortune Schools that participated in the Breakthrough Training™ program are:
Hardy Brown College Prep in San Bernadino
William Lee College Prep in Sacramento
Alan Rowe College Prep in Elk Grove
Ephraim Williams College Prep in Sacramento