Pizza Factory contracted with Breakthrough Training to provide customer service training for restaurant employees. Staff created a customer service plan to retain and attract customers that included specific practices using the 6 Customer Service Imperatives of: Friendly Greeting, Using the Customers Name, Positive Attitude, Listening to Customers, Access to Information and Sharing a Fond Farewell. Breakthrough is a employee training company located in Reno.

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How is your customer service? The only difference between you and your competitors is your level of customer service satisfaction. The path to excellent customer service begins with a genuine commitment to create and maintain a service-oriented attitude. Read More…