Breakthrough worked with Sacramento charter school Fortune Education to provide serving customer service training through effective communication skills. Communication and team building activities were used to reinforce content shared during the interactive training program. The customer service plan that was created in an previous training seminar with Breakthrough was reviewed and discussed among existing employees and new hires. The process for handling tough conversations with customers was also presented and role-playing was conducted to practice how to build strong relationships with customers.
The expectation is that 100% of Fortune School in Sacramento will attend and graduate from a four-year university. Students enter their kindergarten class through a door marked with the year they will graduate, not from high school, but rather from a four-year university.
Other Fortune Schools that participated in the Breakthrough Training™ program are:
Hardy Brown College Prep in San Bernadino
William Lee College Prep in Sacramento
Alan Rowe College Prep in Elk Grove
Ephraim Williams College Prep in Sacramento
