NV Energy participates in the 2 Day Service Breakthrough Leadership Training in Reno and Las Vegas. Over 200 employees engage in the program. Jeffrey works with NV Energy to create a customized program to significantly advance best customer service practices. The 6 Customer Service Imperatives are thoroughly analyzed and a customer service plan is specifically defined. Team members collaborate on how to serve better customers. With an attention to De-escalation strategies for dealing with dissatisfied customers is revealed. How to create a positive customer alliance with internal and external team members. The practices of how to be a servant leader is the central theme with the intention to give excellent service to the client.
Best practices on how to improve workplace communication skills to achieve company objectives is a main discussion and practice during the 2 day program. A review of the 4 Different Communication Styles is at the core of the training program. Ways to improve verbal, non-verbal and tonality in communication is provides insight on how to communicate better. During the training program tools to strengthen leadership skills with employees and different departments within the organization is shared in detail.
The training also included ways to maximize time management to improve both efficiency and effectiveness in the workplace. Dozens of stress busting strategies and ways to break through stress is also part of the training course.
To illustrate the information and concepts employees engage in several activities to practice the content.
Jeffrey Benjamin customizes each course to challenge team members and examine strengths and opportunities for growth, while appreciating the diversity of each member of the team. Therefore, the program uses a combination of group discussions and team activities that make it the ultimate interactive experience.
The location of the training is NV Energy 6100 Neil Road, Reno, Nevada 89511 and 7155 Lindell Road, Las Vegas, Nevada 89118.
I began learning long ago that those who are happiest are those who do the most for others. Booker T. Washington
The trainings took place onsite at NV Energy 1 Ohm Place, 6100 Neil Road, 6226 Sahara Avenue, 7155 Lindell Road.
Master Your Communication
You know that communication is vital for creating and maintaining effective relationships with family and friends.
In the business world, your job requires you to get along with others so you can exchange ideas with coworkers and customers to achieve goals.
