CUSTOMER SERVICE TRAINING
Define & Deliver Your Unique Service Style
The customer service training seminar helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer, and it offers useful ways to establish a successful relationship.
Poor service can destroy a business. Gain control to provide a WOW Customer Service experience by providing the training and tools that set you apart from your competition.
The program focus is on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem solving and recognition strategies. The goal is to create a culture that serves both interal and exteral customers.
- Understand how poor service destroys and how superior service creates.
- Practice the 6 customer service skills that most companies neglect.
- Understand, define and improve each process in your cycle of service.
- Define proactive strategies that create a powerful company culture.
- Establish rebound strategies to recover dissatisfied or difficult customers.
- Cultivate a service attitude within your yourself and your company.
- Develop an action plan that allows you to deliver WOW! Customer Service.
Available as a Half-day or Full-day Training Program
Customer Service Audiobook
Customer Service Workbook
Latest Customer Service Trainings:
Jeffrey worked with Head Start to facilitate customer service training in Reno. The program focused on practicing the 6 Breakthrough Customer Service Imperatives. Over 80 employees worked as a team to collaborate how to best implement a customer service plan to best...read more
Lake Almanor Country Club invited Jeffrey Benjamin to facilitate customer service training for over 50 employees. The program focused on practicing the 6 Breakthrough Customer Service Imperatives. Employees from all departments of the organization including golf...read more
Dr. Margaret Chang of Retinal Consultants reached out to Jeffrey Benjamin to facilitate customer service training in Sacramento. The program focused on practicing the 6 Breakthrough Customer Service Imperatives. Employees worked as a team to collaborate how to best...read more
Greater Nevada Mortgage Call Center worked with Jeffrey Benjamin of Breakthrough on customer service training skills and techniques and ways to build team support with customers and coworkers. Employees engaged in an interactive half-day training session that included...read more
Sacramento Fortune School of Education hired Breakthrough Training™ to provide communication and customer service training to employees to improve client relations and to achieve the goal of taking elementary schools students through graduation of college....read more
Western Nevada College contracted with Breakthrough to provide customer service training to local farmers throughout Nevada. Focus was given on how to best implement the 6 Customer Service Imperatives during every day business practices. Breakthrough Training...read more