Customer Service Training Program

Customer Service Training Program

Define & Deliver Your Unique Service Style:

Our customer service training program helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer. It offers useful ways to establish a successful relationship.


Best practices for implementing the 6 Customer Service Imperatives are defined. An action plan of Customer Service for your business is implemented. This program improves customer interactions, and positivity ultimately drives sales.

Download & Print Program Description Flyer

Say good-bye to boring lectures or power point presentations.
Our programs are hands-on, action driven for proven results!

Customer Service Training – Module

WOW! Customer Service

Poor service can destroy a business. Gain control to provide a WOW Customer Service experience by providing the Customer Service Training tools that set you apart from your competition.


Our program focuses on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem-solving, and recognition strategies. The goal is to build strong teams and create a culture that serves both internal and external customers and reinforces employee understanding of why Training Programs are important.

Module Expecations:

Customer Service Training Program - materials included


Customer Service Audiobook Download

Breakthrough Pen

Our Latest Customer Service Training Program Classes:

Customer Service Training Program Noble Pie Parlor

Noble Pie Parlor hired Jeffrey Benjamin to facilitate customer service training for their restaurants. Working with over 20 managers and supervisors during the program, Breakthrough Training assisted the team with developing a unique and personalized customer service plan for all employees of the company focusing on the 6 Breakthrough Customer Service Imperatives. An in-depth discussion of

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customer service training with head start in reno

Head Start Customer Service Training Program

Jeffrey worked with Head Start to facilitate customer service training in Reno. The program focused on practicing the 6 Breakthrough Customer Service Imperatives. Over 80 employees worked as a team to collaborate how to best implement a customer service plan to best serve kids, parents and co-workers. Ways to promote a positive experience with both internal

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Lake Almanor Country Club Customer Service Training

Lake Almanor Country Club invited Jeffrey Benjamin to facilitate customer service training for over 50 employees. The program focused on practicing the 6 Breakthrough Customer Service Imperatives. Employees from all departments of the organization including golf course maintenance, restaurant, security, office administration, golf shop and recreation worked as a team to collaborate a customer service plan.

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Sacramento Customer Service Training Retinal Consultants

Dr. Margaret Chang of Retinal Consultants reached out to Jeffrey Benjamin to facilitate customer service training in Sacramento. The program focused on practicing the 6 Breakthrough Customer Service Imperatives. Employees worked as a team to collaborate how to best implement a customer service plan for their Ophthalmology medical practice. Ways to promote a positive experience with patients is the

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Greater Nevada Lending Call Center Customer Service Training

Greater Nevada Mortgage Call Center worked with Jeffrey Benjamin of Breakthrough on customer service training skills and techniques and ways to build team support with customers and coworkers. Employees engaged in an interactive half-day training session that included in-depth discussions, role-playing and team challenges to incorporate problems solving skills. The program was conducted in Carson

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Sacramento Fortune School of Education

Sacramento Fortune School of Education hired Breakthrough Training™ to provide communication and customer service training to employees to improve client relations and to achieve the goal of taking elementary schools students through graduation of college. Breakthrough worked with administration staff as well as teachers and principals. The focus of the program was developing a customer service action

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attendee testimonials

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I've attended several of Jeff's Breakthrough Training courses and it's some of the best training and development I've experienced in my whole career. The training was timely and relevant for my position and the construction industry. His courses take you outside your comfort zone in terms of personal growth and relationship building. What I think I appreciated the most was Jeff's personal connection with each member of the course. For me and the countless others in my company that have had the privilege of taking a course from Jeff, I can assure you we are all better businessmen/business women and individuals!

Chris Burke
Vice President / Intermountain Slurry Seal

This is such a great resource that my company has used! This leadership training program is the complete opposite of boring slide show meetings where you can just sit and check out until the end of the session.
This course pushes you to do things outside your comfort zone. Jeff uses challenging activities and open floor discussion which helps you not only learn about yourself, but also learn about the people you work closely with.

Melissa Daniels
Supervisor / Squaw Valley

This is the third time our organization has brought Jeff in for training. Every experience is unique and our staff is entertained and engaged by his workshops. We learn valuable communication techniques that we can apply at work and in our personal lives as well. A+

Bonnie Bensen
CFO / Fortune Schools

I’ve utilized Jeff in different enterprises to help develop high performance teams responsible for growing business. In each instance, Jeff did a great job tailoring a program to the team dynamics and the overall objectives of both the organization and the participants. At the end of each program, our teams came away with a stronger bond, a better understanding of their colleagues and an overall stronger desire to work as a team.

Graham Leonard
VP of Sales / POLARGY

We've used Breakthrough for 10 years in my real estate company with our top agents, managers and our staff with an emphasis on team building. He has provided customer service at our Sales Rally's. We love his message and his energy.

Darrell Plummer
President / Sierra Nevada Properties

We had our 2nd training with Breakthrough Training. It was fabulous and I am really excited for the 60 people here today learning about customer service skills and the importance of communication and listening.

Mallory Haug
Accounting Manager / Fortune Schools

We developed positive relationships and how to communicate with one another and to create a spirit of collaboration. Through his exercises I really believe we are closer as a team. I highly recommend Breakthrough!

Lisa Strong
HR Director / Fortune Schools

Jeff did a great job with our program. It was very concise, to the point and drew the best out of everyone. Everyone was involved, everybody learned. We couldn't have asked for more in this time period and value Jeff brought to our meeting.

Thomas Miller
Director of Sales / Applied Staffing Solutions

Jeff gets everyone involved. It really helped me in the business I am in with relating to other people.

Jason Madole
Commercial Fleet Sales / Reno Buick GMC

During the time I worked with Jeffrey, he has given me new skills and tools that has and will continue to help me tremendously in my career.

Michelle Decker
Broker Development / Connect for Colorado

I learned the importance of getting to understand the people I interact with and understand where they are coming from and what motivates them.

Cory Hurrle
Senior Accountant / Forbush & Associates

The training really helped me know how to deal with everybody I interact with on a daily basis and how to talk to them. It as been extraordinarily valuable.

Colleen DeLong
Education Alliance

I really appreciated bringing everyone together and exchanging ideas so we can provided the best customer service experience for our clients and guests.

Sherilyn Nemendez
Operations Manager / QM Resorts

We have used Breakthrough Training a number of times in our company for managers and real estate agents as an opportunity to enhance collaboration and teamwork.

Craig King

Breakthrough Training helps light the fire, passion, excitement of our staff to work as a team. Jeffrey Benjamin has worked with our employees for over the last year to achieve our goals of serving our customers.

Rick Stevens
Director of Operations / Boys & Girls Club of Truckee Meadows

The skills I learned aided in strengthening my department from the inside out, enhanced my overall communication and directly resulted in increased performance from my team.

DeAndrea Ceccarelli
Manager / Community Services Agence

Jeffery is a phenomenal and dynamic speaker stimulating though process and group involvement during workshops. He is clear, consice, and truly inspiring to those who attend his classes/workshops.

Megan Kiley
Photographer / Kiley Photography

Jeffrey was hired twice by our firm and both times did above and beyond our expectations. He was professional, personable and enthusiastic. I would highly recommend Jeffrey Benjamin.

Marti Barajas
Director Franchise Operations / Pacific Auction Exchange

His techniques were brilliant in helping me make the leap from understanding to integration into my life!

Kim Ciesynski
Owner / Spaces Design & Planning

Jeffrey's training of my group was some of the best training I have ever used. My staff actually looks forward to the time we spend with Jeffrey Benjamin. I have seen my team work closer together after every session.

Norm Pytel
Area Sales Manager / Charter Media

Jeffrey is a fired up motivator that lives what he preaches. He is focused and yet retains the ability to be real and in-the-moment. He applies life's lesson through examples and passion.

Paul Kiser
CEO / 20/20 Enterprises

Jeffrey provides great training and consulting. He is especially great at taking your specific work place issues and customizing a training that addresses it no matter what size your department is. He is also flexible and creative and will find a solution to meet your needs.

Angela Covington
Manager / TriNet Total Human Resources

Jeff has worked with my staff at various companies and is tremendously successful at aligning interests, providing motivation to achivement of goals and working to make teams more productive overall. I would recommend Jeff without hesitation!

Tom de Jong
Vice President / Colliers International

Jeffrey exudes passion in everything he does. Whether it's coaching a company toward strategic planning initiatives, hosting business networking receptions, conducting interviews, or facilitating leadership programs.

Pete Parker
Managing Partner / NPCatalyst

I was hesitant to really open my mind and let him in to share his wisdom. I was wrong!!! I felt Jeffrey knew exactly what I was feeling and how I was feeling. He gave me some tools to help me think differently about myself and the direction I was heading. Using his self imaging technique and really breaking down my goals for myself helped me see a different future. If you are thinking of using Jeffrey, I high recommend you do.

Tom Taylor
Co-Owner / Taylor Medical Billing

Once I got immersed in the course I figured out it wasn’t about myself, it was about the team and the people around me.

Jason Fritz
Project Manager / Granite Construction
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