Head Start
Head Start works with Jeffrey Benjamin to facilitate customer service training in Reno. The program focus is on practicing the 6 Breakthrough…
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Not sure which program fits your team? Call Jeffrey directly and he'll help you figure it out.
Poor service can quietly destroy a business — WOW service builds one. Our Customer Service Training Program gives your team the 6 Customer Service Imperatives and a real action plan, the same approach organizations like Head Start and Reno Green Landscaping have used to turn service into a competitive advantage.
Your team leaves with proactive, rebound, and recognition strategies they can use on their very next customer interaction.
Say good-bye to boring lectures or power point presentations.
Our programs are hands-on, action driven for proven results!
Our program focuses on the tools you need to create a positive, ongoing relationship with customers using proactive, rebound, and recognition strategies.
Poor service can destroy a business. Gain control to provide a WOW Customer Service experience by providing the Customer Service Training tools that set you apart from your competition. Our program focuses on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem-solving, and recognition strategies. The goal is to build strong teams and create a culture that serves both internal and external customers and reinforces employee understanding of why Training Programs are important.
Every attendee leaves with the real tools to keep using what they learned.
A premium hardcover journal for capturing reflections, notes, and next steps.
The Elevate Your Customer Service audiobook companion, so the lessons keep working after the session ends.
A weighted metal pen with a built-in stylus tip, so notes carry over to any screen.

It is so much fun! This is the 4th time I have attended a Breakthrough program. All of them build communication and team skills. It has proven to be very helpful in my professional career and person life.

We had fun. It has been a remarkable day. We learned great strategies for communicating and collaborating, and being successful. I highly recommend it!

We've worked with Breakthrough for over 10 years to provide team building for our staff and as annual leadership program for the Reno business community.

The leadership training program I participated in was very beneficial. The team building activities and opportunities to be pushed out of your comfort zone help to build your leadership competencies. I highly recommend!

This is the third time our organization has brought Jeff in for training. Every experience is unique and our staff is entertained and engaged by his workshops. We learn valuable communication techniques that we can apply at work and in our personal lives as well. A+

I have worked with Jeff and Breakthrough Training for over 15 years. The training he provides is spot on! Whether its team building, individual training, difficult situations/conversations to conflict resolution, Jeff does it all and knows his topic.

We had a great day with 100% engagement. The energy during the program was amazing. I was nervous to bring Jeff in to training my staff. We've used other companies without much success. To bring in Jeff and have this day was fantastic!
We've used Breakthrough for 10 years in my real estate company with our top agents, managers and our staff with an emphasis on team building. He has provided customer service at our Sales Rally's. We love his message and his energy.

I’ve utilized Jeff in different enterprises to help develop high performance teams responsible for growing business. In each instance, Jeff did a great job tailoring a program to the team dynamics and the overall objectives of both the organization and the participants. At the end of each program, our teams came away with a stronger bond, a better understanding of their colleagues and an overall stronger desire to work as a team.

I highly recommend Jeff’s Breakthrough Training for anyone willing to have fun and be fully engaged while learning leadership and communication skills for personal and professional growth. It is the most enjoyable training I’ve participated in. He is great and so amazing at details!

This is such a great resource that my company has used! This leadership training program is the complete opposite of boring slide show meetings where you can just sit and check out until the end of the session. This course pushes you to do things outside your comfort zone. Jeff uses challenging activities and open floor discussion which helps you not only learn about yourself, but also learn about the people you work closely with.

Jeff's leadership training is a must! This training is great for managers, leaders, and staff. Understanding leadership styles, communication tactics, and team building are all essentials for building a cohesive team. This training provides these essentials and more!

My company has used Jeff Benjamin (Breakthrough Training) a number of times to facilitate team building & 'team alignment' events. Every time we walk away impressed with the growth and insight we receive through these events. Our intent is to obtain a stronger team bond as well as a better understanding of our employees and ourselves...the results have never disappointed! We have offices in two states and hold Jeff in such high regard we have flown him to our other office to facilitate training there as well.

We were growing rapidly, with multiple locations. We were in need of some official team training. We wanted to dial in our communications, leadership and overall cohesiveness as a corporation. I was referred to use Jeffrey Benjamin from Breakthrough Training. After a very successful training held in Reno. We invited Jeff and his team to Oakland, where they performed flawlessly again. A huge thank you from the team here at ERG Aerospace.

I've attended several of Jeff's Breakthrough Training courses and it's some of the best training and development I've experienced in my whole career. The training was timely and relevant for my position and the construction industry. His courses take you outside your comfort zone in terms of personal growth and relationship building. What I think I appreciated the most was Jeff's personal connection with each member of the course. For me and the countless others in my company that have had the privilege of taking a course from Jeff, I can assure you we are all better businessmen/business women and individuals!

Jeffrey has taught several classes for North Sails and is a dynamic trainer and engages his audience. Our staff works in active positions and the thought of sitting in a classroom listening to a lecture does not work for most. He teaches through activities and everyone is involved. Then he goes over the concepts as a group. Of all the trainers we have used over the years, he is one of the most requested by our staff. I look forward to continuing to use his services.
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