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Programs › Team & Culture Building

Customer Service Training

Team & Culture Building

Define & Deliver Your Unique Service Style

Poor service can quietly destroy a business — WOW service builds one. Our Customer Service Training Program gives your team the 6 Customer Service Imperatives and a real action plan, the same approach organizations like Head Start and Reno Green Landscaping have used to turn service into a competitive advantage.

Your team leaves with proactive, rebound, and recognition strategies they can use on their very next customer interaction.

Say good-bye to boring lectures or power point presentations.

Our programs are hands-on, action driven for proven results!

The Training Program Module

Our program focuses on the tools you need to create a positive, ongoing relationship with customers using proactive, rebound, and recognition strategies.

Module 1

WOW! Customer Service

Poor service can destroy a business. Gain control to provide a WOW Customer Service experience by providing the Customer Service Training tools that set you apart from your competition. Our program focuses on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem-solving, and recognition strategies. The goal is to build strong teams and create a culture that serves both internal and external customers and reinforces employee understanding of why Training Programs are important.

Module Expectations

  • Understand how poor service destroys and how superior service creates.
  • Practice the 6 customer service skills that most companies neglect.
  • Understand, define and improve each process in your cycle of service.
  • Define proactive strategies that create a powerful company culture.
  • Establish rebound strategies to recover dissatisfied or difficult customers.
  • Cultivate a service attitude within your yourself and your company.
  • Develop an action plan that allows you to deliver WOW! Customer Service.

What’s Included

Every attendee leaves with the real tools to keep using what they learned.

Journal

A premium hardcover journal for capturing reflections, notes, and next steps.

Customer Service Audiobook Download

The Elevate Your Customer Service audiobook companion, so the lessons keep working after the session ends.

Breakthrough Pen

A weighted metal pen with a built-in stylus tip, so notes carry over to any screen.

Real Teams, Real Service Results

A few of the organizations that have brought their teams through this exact program.

Head Start Customer Service

Head Start

Reno, NV · Early Childhood Education

Head Start works with Jeffrey Benjamin to facilitate customer service training in Reno. The program focus is on practicing the 6 Breakthrough…

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Noble Pie Parlor Customer Service

Noble Pie Parlor

Noble Pie Parlor hired Jeffrey Benjamin to facilitate customer service training for their restaurants. Working with over 20 managers and supervisors during…

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Head Start Customer Service

Head Start

Reno

Jeffrey worked with Head Start to facilitate customer service training in Reno. The program focused on practicing the 6 Breakthrough Customer Service Imperatives.…

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Lake Almanor Country Club Customer Service

Lake Almanor Country Club

Lake Almanor Country Club invited Jeffrey Benjamin to facilitate customer service training for over 50 employees. The program focused on practicing the 6…

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Greater Nevada Mortgage Call Center Customer Service

Greater Nevada Mortgage Call Center

Greater Nevada Mortgage Call Center worked with Jeffrey Benjamin of Breakthrough on customer service training skills and techniques and ways to build…

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Western Nevada College Farmer Training Program Customer Service

Western Nevada College Farmer Training Program

Western Nevada College contracted with Breakthrough to provide customer service training to local farmers throughout Nevada. Focus was given on how to…

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Sierra Nevada Properties Customer Service

Sierra Nevada Properties

Reno, NV

Sierra Nevada Properties trains real estate professionals on customer service in Reno with Breakthrough Training. Jeffrey Benjamin facilitated ways to develop strategies…

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Fortune Charter Schools Communication Program Customer Service

Fortune Charter Schools Communication Program

Sacramento, CA

Breakthrough worked with Sacramento charter school Fortune Education to provide serving customer service training through effective communication skills. Communication and team-building activities…

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What Attendees Say

Lindsay Dixon
Manager

It is so much fun! This is the 4th time I have attended a Breakthrough program. All of them build communication and team skills. It has proven to be very helpful in my professional career and person life.

Laura Petersen
Principal

We had fun. It has been a remarkable day. We learned great strategies for communicating and collaborating, and being successful. I highly recommend it!

Len Stevens
President

We've worked with Breakthrough for over 10 years to provide team building for our staff and as annual leadership program for the Reno business community.

Callie Caddell
Supervisor Organizational Development

The leadership training program I participated in was very beneficial. The team building activities and opportunities to be pushed out of your comfort zone help to build your leadership competencies. I highly recommend!

Bonnie Bensen
CFO

This is the third time our organization has brought Jeff in for training. Every experience is unique and our staff is entertained and engaged by his workshops. We learn valuable communication techniques that we can apply at work and in our personal lives as well. A+

Melinda Hansen
Membership Director

I have worked with Jeff and Breakthrough Training for over 15 years. The training he provides is spot on! Whether its team building, individual training, difficult situations/conversations to conflict resolution, Jeff does it all and knows his topic.

Teresa Quintana
Assistant Principal

We had a great day with 100% engagement. The energy during the program was amazing. I was nervous to bring Jeff in to training my staff. We've used other companies without much success. To bring in Jeff and have this day was fantastic!

Darrell Plummer
President

We've used Breakthrough for 10 years in my real estate company with our top agents, managers and our staff with an emphasis on team building. He has provided customer service at our Sales Rally's. We love his message and his energy.

Graham Leonard
VP of Sales

I’ve utilized Jeff in different enterprises to help develop high performance teams responsible for growing business. In each instance, Jeff did a great job tailoring a program to the team dynamics and the overall objectives of both the organization and the participants. At the end of each program, our teams came away with a stronger bond, a better understanding of their colleagues and an overall stronger desire to work as a team.

Heidi Howden
Court Administration

I highly recommend Jeff’s Breakthrough Training for anyone willing to have fun and be fully engaged while learning leadership and communication skills for personal and professional growth. It is the most enjoyable training I’ve participated in. He is great and so amazing at details!

Melissa Daniels
Supervisor

This is such a great resource that my company has used! This leadership training program is the complete opposite of boring slide show meetings where you can just sit and check out until the end of the session. This course pushes you to do things outside your comfort zone. Jeff uses challenging activities and open floor discussion which helps you not only learn about yourself, but also learn about the people you work closely with.

Mishon Hurst
Deputy Executive Director

Jeff's leadership training is a must! This training is great for managers, leaders, and staff. Understanding leadership styles, communication tactics, and team building are all essentials for building a cohesive team. This training provides these essentials and more!

Dugan Hadler
Design Manager

My company has used Jeff Benjamin (Breakthrough Training) a number of times to facilitate team building & 'team alignment' events. Every time we walk away impressed with the growth and insight we receive through these events. Our intent is to obtain a stronger team bond as well as a better understanding of our employees and ourselves...the results have never disappointed! We have offices in two states and hold Jeff in such high regard we have flown him to our other office to facilitate training there as well.

Alex Toler
Production Manager

We were growing rapidly, with multiple locations. We were in need of some official team training. We wanted to dial in our communications, leadership and overall cohesiveness as a corporation. I was referred to use Jeffrey Benjamin from Breakthrough Training. After a very successful training held in Reno. We invited Jeff and his team to Oakland, where they performed flawlessly again. A huge thank you from the team here at ERG Aerospace.

Chris Burke
Vice President

I've attended several of Jeff's Breakthrough Training courses and it's some of the best training and development I've experienced in my whole career. The training was timely and relevant for my position and the construction industry. His courses take you outside your comfort zone in terms of personal growth and relationship building. What I think I appreciated the most was Jeff's personal connection with each member of the course. For me and the countless others in my company that have had the privilege of taking a course from Jeff, I can assure you we are all better businessmen/business women and individuals!

Dave Becker
HR Director

Jeffrey has taught several classes for North Sails and is a dynamic trainer and engages his audience. Our staff works in active positions and the thought of sitting in a classroom listening to a lecture does not work for most. He teaches through activities and everyone is involved. Then he goes over the concepts as a group. Of all the trainers we have used over the years, he is one of the most requested by our staff. I look forward to continuing to use his services.

Trusted by organizations across Nevada and beyond

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